If you would like to return any goods to them for a refund or an exchange, you can do so by returning the goods to their fulfilment centre with a brief explanatory letter. Please address Zita West Products Limited, Units 13 & 14 Nelson Trading Estate, The Path, Merton, London SW19 3BL, Tel: +44 (0)1280 707400. The value of the returned goods at the time of purchase, plus the cost of the original delivery, if relevant, and the cost of returning the goods to them will be refunded in full, on receipt, to the same card that you used to purchase the goods or a check issued to that amount for those goods purchased by check.