What is the return deadline and how much will it cost me?
For Swiss Army Knives, Cutlery, Watches, Travel Gear and Fragrances: You can return orders placed for Swiss Army Knives, Cutlery, Watches, Travel Gear and Fragrances ordered from the online shop free of charge within 30 days of the purchase date, provided you retain all packing materials, the product is in 100% resalable condition, and you have your original proof of purchase.
How do I send my package back?
For Swiss Army Knives, Cutlery, Watches, Travel Gear and Fragrances: You can return any item ordered from the online shop within 30 days of receipt. In the case of damaged or defective item, please contact their customer care team immediately at 1.800.442.2706.
Once you have completed the online return process, a return form will become available to print and enclose in your parcel sent with the delivery. You can use this to return the goods free of charge. You can expect to receive notification of a successful return after the warehouse has received and processed your request.
Note: Since Personalization products are hand assembled to your exact specifications, no refunds or exchanges can be made.
In order that Victorinox can process your return quickly, please note the following:
- Please complete the online return form
- Always use the original packaging
- Label these with Victorinox's pre-paid Fedex shipping label
The returned item must be accompanied by the original packaging, and it should be in 100% resalable condition. Victorinox will be unable to accept any returns that have shown and signs of use. They reserve the right to assert claims for compensation in such cases.
Swiss Army Knives, Cutlery, Watches, Apparel and Fragrances returns must be sent to:
VSAI
Attn: Online Returns โ RA#
7 Victoria Drive
Monroe, CT 06468 U.S.A.
Travel Gear returns must be sent to:
Victorinox Travel Gear
Attn: Online Returns โ RA#
13890 Corporate Woods Trail
Bridgeton, MO 63044 U.S.
Can I return items that were not purchased in the online shop?
Victorinox can only take back items that were purchased in their online store. For items bought in one of their shops or from third parties that you wish to return, please contact the relevant sales outlet directly.