TOUS Coupon Codes

TOUS accepts VISA, Mastercard and American Express.

As soon as your order has been sent out, TOUS will send an e-mail letting you know. If you do not receive your order within the specified delivery time, please contact Customer Service, and they will look into it.

If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking on "Order history". There you can review your past orders and the status of your current order. If you did not create an account, or if you signed up after placing your order, you will not be able to see the order status. If your order has not been delivered within the given timeframe, please contact their Customer Service team who will track it down for you.

TOUS do not want their customers to receive items that are anything less than top quality, so if you believe anything in your order is defective, please get in touch with their Customer Service team straight away. They aim to help you as quickly as possible. Please contact TOUS as soon as you discover any defects, so they can help you.

TOUS will reimburse the full amount of the product price using the same means of payment as used by the Client for the initial transaction. The refund will be made within 14 calendar days of receipt of the goods at their warehouses. Shipping and return costs will not be reimbursed, if applicable. Shipping costs will only be refunded if TOUS has delivered a different product by mistake or with a defect.

If for any reason the Client is not satisfied with the product purchased at www.touscanada.ca, they have 30 (thirty) calendar days from the date of purchase to return it.