All returns must be authorized in advance. Smallflower accepts returns on unopened, unused products for 30 days after the order is received. To receive authorization, please contact them with your name, order number and the reason for the return, and they will email you return instructions. If the product being returned has been used or opened, please be detailed when you give the reason for the return. They will try to accommodate return requests, but they reserve the right to deny returns on opened and used products, especially those that have not been authorized in advance. The customer must cover the cost of return shipping for all returns that are not the result of errors by Smallflower. For safety reasons, they do not accept returns on homoeopathic medicines. For health and sanitary reasons, they do not accept returns on hairbrushes, toothbrushes, shaving brushes, shaving tools or manicure/pedicure tools, even if they are not used.