
24/7 Customers Service at ShipBob
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Updated 19th April 2025
152 Ratings. Average 4.5 out of 5 stars
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ShipBob accepts all major Credit/Debit cards.
They want to help make international shipping as simple as possible and ensure pricing consistency.
Previously, each ship option could map to either domestic or international. This caused errors when international destination orders came in but were mapped to domestic-only services (e.g., USPS Media Mail). As an effort to bring more transparency and predictability to your shipping costs.
At this time they can only request a return to sender or a change in address/delivery date through UPS. All other carriers do not allow for in-transit changes. They're very sorry for this inconvenience!
Send an email to support@shipbob.com or reach out to them on chat to request the change. Note: Some UPS services will not allow for in-transit changes.
If the change is successfully applied, a carrier service charge will be applied to your account.
Unfortunately, the options for address changes are returned to sender, change address, or reschedule for a later date. There is no current option to expedite before the original estimated delivery.
While rare, there are occasions on which recipients claim that they have not received an order even though the tracking URL states otherwise, often because of theft or the carrier leaving the package in a public lobby or space.
Unfortunately, they do not have recourse in these situations and their Lost in Transit Policies go into detail about when they can deem an order "lost in transit" and file a claim.
Phone
+1-844-474-4726
Address
120 N Racine Ave. Suite 100 Chicago, IL 60607
ShipBob mission aims to give their merchants the best fulfillment services possible so they can focus on what matters most: building their brand and providing a memorable customer experience. For online businesses, ShipBob's patented solution integrates order and inventory management, warehouse management, predictive data and analytics, and optimal delivery.
ShipBobhas evolved from Dhruv's apartment to a Chicago headquarters and hundreds of thousands of square feet of warehouse space across the United States in just a few years. Regardless of how big they've gotten, its mission has remained the same: to provide best-in-class fulfillment for small and mid-sized enterprises.
About ShipBob Homepage
https://www.shipbob.com/
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