Kusmi Tea Coupon Codes

Kusmi Tea accepts major Debit/Credit cards.

Yes, Kusmi Tea ships worldwide.

They want to make sure you receive your items as quickly as possible. Therefore, once your order is submitted, it immediately enters our order processing system. After it is confirmed, their Customer Service Care will not be able to cancel the preparation and shipping process for your order.

However, you can refuse the package or exercise your right to withdraw the order when it is received. In this case, please consult the following section: “I no longer wish to receive my order. How do I cancel my purchase ?".

First of all, please make sure that you have properly logged in to your customer account before entering your promotional code. This is because some offers are only available in certain countries or for Kusmi Tea members only. If you enter your code before logging in, the system will not be able to determine if you are eligible for the offer you are trying to enter.

If you are properly logged in to your customer account and your code does not work, please ensure there is no extra space at the end or beginning of the promo code (sometimes when copying and pasting, a space is added at the end of the promo code).

Only one promotional code can be used per order. Please ensure that the code you are trying to enter is still valid (the expiry date and conditions of the code are indicated at the bottom of their Newsletters page).

If you have checked all these possibilities and your promotional code is still not accepted, please contact our Customer Service Care.

Customers will receive a refund within 14 days from the date the products were received. The refund will be made using the same payment method used at the time of purchase.

Products ordered on www.kusmitea.com cannot be exchanged. In this case, you must exercise your right to withdraw from the purchase and then place a new order for the products desired.

Please email their Customer Service Department. They will resolve the issue to your satisfaction as quickly as possible. You will be informed of any out-of-stock products at the email address indicated in your customer account on their website. Check your email to ensure that you have not been notified of any out-of-stock products. Please keep the original box so you can provide them with the reference number shown on the shipping label.