Updated 19th April 2025
229 Ratings. Average 4.5 out of 5 stars
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J.Jill accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
Delivery time is from 10 to 14 business days (Mon–Fri) from the date the package is shipped.
Quick Delivery is guaranteed in 2 business days (Mon–Fri) when ordered by 3 p.m. ET. Add $8 to the Standard Delivery Fee. Express Delivery is its overnight delivery service. Add $15 to the Standard Delivery Fee. If you select Express Delivery and place your order after 3 p.m. ET, add 1 business day (Mon–Fri) to the delivery time.
J.Jill will send you an email confirming that your order has shipped.
Yes. Your tracking number will be included in the email confirming your shipment. Please allow 24 to 48 hours for tracking information to be accessible through carriers' tracking systems.
By phone: Call J.Jill toll-free at 1.800.343.5700, 7 a.m. to 11 p.m. ET, seven days a week and they will send your replacement item/s right away. By mail: Enclose the items you would like to exchange, along with the completed shipping invoice indicating what you would like in exchange.
To cancel an order, call one of J.Jill Customer Service representatives toll-free at 1.800.343.5700, 7 a.m. to 11 p.m. ET, seven days a week, or chat live with a Customer Service representative via their live chat.
J.Jill is happy when you’re happy. If you’re not completely satisfied with your J.Jill purchase, they will gladly accept eligible returns of unworn, unwashed, undamaged, or defective merchandise within 90 days of the original purchase. If returned with the original receipt, you’ll receive an exchange, refund, or credit for the original purchase price. If returned without a receipt, you’ll receive an exchange or merchandise credit for the current selling price.
Phone +1 800 343 5700
J.Jill is a women’s fashion retailer offering customers a quality range of apparel, accessories, and footwear. J.Jill's team is committed to providing friendly, guiding service wherever you choose to shop: at their more than 280 stores or online.
J.Jill is the leading fashion retailer of women’s apparel, accessories, and footwear. J.Jill offer no-hassle returns and exchanges and their products are super comfortable, ready-for-anything options that allow women to focus on enjoying life.
About J.Jill Homepage
https://www.jjill.com/
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