Epicure Coupon Codes

They recommend reaching out to your Ambassador (their contact info can be found in your order confirmation email) if you have not received your order in 3–4 weeks.

Their Customer Experience team is working hard to get the answers you need, when you need them while experiencing high volumes of inbound requests. Thank you for your patience and understanding.

Their processing and shipping times are currently being impacted by a number of factors. they’re endlessly grateful for your patience (and thank you for loving Epicure).

• They are growing fast and selling out of products. With record-high order volumes and more families than ever before enjoying Good Food. Real Fast, they’re doing everything it can to scale up while continuing to lovingly produce, pick, and pack your orders.

• Most shipping carriers are experiencing delays on their end due to high order volumes and social distancing restrictions.

• The ripple effects of the pandemic have impacted global supply chains and—despite their very best efforts—some raw ingredients are not available or are available in limited supplies only. This has an impact on their ability to make more of what you love as fast as they want to—and means some products may go temporarily out of stock before they have fulfilled your order. If this is the case, they will reach out and alert you of next steps.

What to expect:

Up to 2–3 weeks for your order to ship out (if you have an online account with Epicure, you’ll receive an email with tracking information once your order ships). Up to 3–4 weeks for your order to arrive.

Looking to add items, change items, remove items or combine two or more orders together? With the increase in order volume, combined with more limited hours and staggered shifts, it can be very hard for them to find and change an order without further delaying their processing times. Please double-check before submitting to ensure your order is accurate. It is possible that if you reach out right away they can make an adjustment. Contact Customer Experience who will be able to check on your order status and confirm.

Customers: Orders may be cancelled within 2 business hours of being placed. If you need to cancel an order, reach out to your Ambassador at your earliest convenience. Their contact info is noted in your order confirmation email.

Ambassadors: If you or your customer need to cancel an order, email Customer Experience and include “Urgent: Cancel Order” in the subject line. Please note: Orders can only be cancelled within 2 business hours/if they are in processing status.

Returns, exchanges, and replacements can be requested through your Ambassador. Their contact info is noted in your order confirmation email.

Contact your Ambassador (their contact info is noted in your order confirmation email); they will connect with Customer Experience on your behalf to fulfil your missing item. In some cases, Epicure is issuing refunds for items they are not able to produce more of. Should this impact your order, you’ll receive an email from the Home Office with details.

Depending on your method of payment, you should receive your refund within a few days. Replacements and exchanges will be sent within their current processing/shipping window.