CAPUCINNE Coupon Codes

CAPUCINNE accepts VISA, Mastercard, AMEX and PayPal.

CAPUCINNE ships Worldwide.

To receive your package safely, you will have to include: your full name, building and street address, city, state/province, postal/zip code (if applicable), and your phone number. These details are necessary for delivery.

Please provide accurate address details to avoid any unnecessary delivery delays.

After your order has been shipped with DHL Express, you will receive a confirmation email with your tracking number. You can track the package using the DHL tracking link provided, or enter your tracking number to see where the package is at any time.

They work with DHL Express for all of their deliveries over USD150. Any sterling silver or gold-filled item is sent with Priority Airmail—tracking number included.

All of their parcels over $100 are insured.

They realise engagement rings and fine jewellery are ordered for special occasions in your life and many may have an element of surprise. Their parcels are always packed discreetly and give no hints as to what the package contains.

Their current production time is 6-8 weeks. Your order will leave their studio after or within this processing time.

All of their custom-made pieces are considered final sale and cannot be returned. They guarantee that the piece will match the final design you approved through detailed photos, including the dimensions, type of stone(s), and metals.

They cannot process returns on engraved pieces. Please make sure that the ring you ordered is the correct size to avoid any inconvenience. If you are not sure about your ring size, please see their Ring Sizing Guide or visit your local jeweller to get your correct ring size.

CAPUCINNE offers a 5-day money-back guarantee or exchange on all purchases. The ordered items can be exchanged for an item of equal or greater value, within the return period of 5 days, as long as it is not the same type of item in an identical or altered configuration.

This guarantee excludes items that are customized, rushed, discounted, or on payment/financing plans. Fine jewellery made with higher-quality stones is also not covered by this policy.

You will have 5 days from the time you sign for your package to postmark it back to them. All items returned must be in new/unused condition with all original documents and packaging. Before sending the package back, contact them at orders@capucinne.com for information on how to ship the item back.

Capucinne cannot assume any responsibility for any item not returned in the manner described. They are not responsible for lost or damaged return shipments.

Because all their products are hand-made or hand-finished, there are minor deviations in the provided item descriptions, as every stone used is unique. This tolerance is in the cut aspect ratio only. The weight, measured in carats, is as described. The provided measurements of the stones in the descriptions, in millimetres, are for objective purposes only. For example: a couple of round stones can have the same carat weight but might have a different aspect ratio due to these minor variations in their proportions

They reserve the right to refuse returned items they deem as not in sellable condition, damaged, altered, or used.

If you are not satisfied or would like to exchange the item, please contact their customer service at orders@capucinne.com with your order number and the reason for the return/exchange. Include pictures if the reason for return/exchange is a faulty item. Their customer service will then advise with the next steps.

If the piece you received is damaged, please contact their customer service at orders@capucinne.com. Include your order number and pictures of the damaged item so they can advise on the next step.

If the piece you received is not the one you ordered, please contact their customer service at orders@capucinne.com and include your order number and pictures of the wrong item so they can advise on the next step.

You are free to cancel your custom order within 2 hours after checkout. If you have purchased a Ready to Ship piece, you have a limited window to amend or cancel your order.

To cancel your order, please contact them at orders@capucinne.com with your order number. You will receive a confirmation email once your order has been cancelled.